GSA PROCUREMENT

a. Unless specified otherwise in this contract, the Contractor’s standard commercial warranty as stated
in the contract’s commercial price list will apply to this contract. As a computer products distributor,
Contractor passes the manufacturers’ warranties through to their customers. Warranties will vary from
part number, product line and manufacturer and can include on-site, depot and replacement.
Warranties will also vary in length of their coverage period. Generally, Contractor will provide a
replacement unit for product that is DOA (Dead on Arrival) for the first 30 days after purchase.
Thereafter, all warranty work is handled either directly from the manufacturer or through a
contracted third party.
b. The Contractor warrants and implies that the items delivered hereunder are merchantable and fit
for use for the particular purpose described in this contract.
c. Limitation of Liability. Except as otherwise provided by an express or implied warranty, the
Contractor will not be liable to the ordering activity for consequential damages resulting from any
defect or deficiencies in accepted items.
d. If inspection and repair of defective equipment under this warranty will be performed at the
Contractor’s plant, the address is as follows: Contact TD SYNNEX Corporation for Return
Merchandise Authorization (RMA) 703-345-5159.

RETURN POLICY

All items to be returned to TD SYNNEX Corporation require a Return Authorization (RMA) Number.
Before being issued an RMA Number, your request for return of product will be reviewed against this
policy and any applicable manufacturer regulations for product returns. Any questions regarding TD
SYNNEX Corporation or manufacturer return policies should be directed to the TD SYNNEX
Corporation Government Programs Department at (703) 345-5159.

TD SYNNEX Corporation General Returns Policy

Requests to TD SYNNEX Corporation for return of product must be made within 30 days of the date
of invoice. End of life and remanufactured products cannot be returned. Configured products must
be assessed prior to return. (vendor rules apply)

Defective Product:

In order for Customer Service to issue an RMA for DOA/defective product, it must be covered by the
manufacturer’s warranty and TD SYNNEX Corporation must be able to return the product for credit to
the manufacturer under their policies. Please note that several manufacturers require that you
provide TD SYNNEX Corporation with a case number or returns number issued by them prior to TD
SYNNEX Corporation processing the return. Please include manufacturer case numbers for
applicable products with TD SYNNEX Corporation RMA requests.

Some manufacturers require that DOA/defective product be returned directly to them. Please
contact these manufacturers directly for RMA approval and return procedures.
Requests for return of DOA/Defective product past 30 days from the date of TD SYNNEX
Corporation invoice must be submitted to the manufacturer for warranty replacement.

New and Unopened Stocked Product:

Product must be in resellable condition, in original packaging with an outer seal that has not been
opened or re-taped and must still be a stocked item. Requests received in this condition within 30
days of the date of invoice will be accepted and will not be charged a restocking fee. Drop ship
orders for items TD SYNNEX Corporation does not stock are not returnable unless prior approval /
RMA from Manufacturer is provided. New and unopened product return requests received more than
30 days after invoice are considered out of policy return requests. These type requests will be
considered on a case-by-case basis.

Open, Non-Defective Product:

Product with opened outer packaging, but with closed inside seals are eligible for return within 30
days of invoice. Product with marked, improperly labeled (not from the manufacturer or TD SYNNEX
Corporation) or damaged outer packaging, opened inside seal, or product damage including but not
limited to scratches, wear and indentations is not returnable. Returnable open box product is subject
to a restocking fee of up to 25% of the purchase price, the restocking fee may be waived at the
discretion of TD SYNNEX Corporation. Product that cannot be repackaged and restocked will be
returned to the customer.

Incorrect or Missing Product:

Please notify TD SYNNEX Corporation of any claims shortages or other discrepancies within 5 days
of delivery.

Requesting an RMA Number

To place an RMA request, please contact the TD SYNNEX Corporation Government Programs
Department at (703) 345-5159 or (800) 955-9590 ext. 555159, who will collect the below required
information and coordinate the request with our Customer Service Department.

Required Information:

In order for Customer Service to process your request as quickly as possible, you will need the
following information when making your request:

Contact information
Invoice number and invoice date
TD SYNNEX Corporation part number
Serial numbers
Reason for return

A TD SYNNEX Corporation Customer Service Representative may contact you for additional
information regarding your return. (Please be aware of the condition of the product you are trying to
return) You will be notified with the RMA Number for your return if accepted or with the reason for
denial of the request.
Please note that an RMA Number does not guarantee final disposition. All returns must be received
by TD SYNNEX Corporation within 45 days from the date the RMA Number is issued and are
subject to inspection to verify expected condition.

RMA Shipping Guidelines 

Shipping Charges:

Returns must be shipped freight pre-paid. TD SYNNEX Corporation shares the costs associated
with a return for replacement, the customer pays for return shipping and TD SYNNEX Corporation
pays the shipping on the replacement. Unless the return is the result of an error made by TD
SYNNEX Corporation, the customer remains liable for freight charges on the original shipment.

Returns Shipping Address:

Please send all returns approved with a TD SYNNEX Corporation RMA Number to the following
Returns Address regardless of original shipment origin:

TD SYNNEX Corporation
595 Perry Road
Plainfield, IN 46168
ATTN: RMA# _______

Please ensure the RMA number is clearly referenced on the shipping label.

Product must be sent back in original unmarked packaging including all manuals, cables, software,
internal packaging and accessories. Do not write addresses or RMA#s on the manufacturers’
packaging. Product must be over-packed in larger boxes for shipping.

TD SYNNEX Corporation is not responsible for any shipping damages incurred in transit to or from
the customer.

Product received by TD SYNNEX Corporation that is not in the appropriate condition (including
writing on original manufacturer’s packaging) will be assessed the 25% restocking fee or returned to
the sender without credit.

Application of Credit:

Credit for returned merchandise will be applied to the customer’s account (less any applicable
restocking charges) only after confirmation of receipt and inspection.